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Mission

Our goal is to provide authentic and thought-provoking local experiences through our tours and to use the profits to create change in our communities.

Vission

Our vision is a world where all tourism promotes cross-cultural understanding and local development.

Values
1
Helpfulness

We genuinely want you to have a great experience with us and we are committed to going the extra mile to ensure this. Our friendly guides are the key of our tours.

2
Reliability

We reply to emails quickly, communicate clearly, and turn up on time. It’s simple, really: we love India and we want to make it as easy as possible for you to as well!

3
Value

We believe that all tours need to add value. Our tours would be difficult to do on your own. Whether it’s providing information you wouldn’t find in a guidebook, adding a twist to a well-known sight, or introducing you to hidden gems, our tours aim to help you get closer, understand better, and experience more.

4
Honesty

We give you advice that is in your best interest and we won't sell you anything that you don't want. If we make a mistake, we’ll admit it and compensate you for any inconvenience caused.

5
Community

We believe in building strong communities and we are committed to working with and investing in the communities where we operate.

6
Authenticity

Our aim is to help you really get to know the places you visit. In India, like everywhere else, there are many things to celebrate, but also social issues to address. We want to help you to understand the full picture.

Best Practices

To ensure that our tours are conducted in a sensitive way that respects the privacy and dignity of the local residents, we have developed a series of best practices for our Dharavi Tours.

1
No Photo Policy

We have a strict no photography policy on all of our tours of Dharavi.

2
Small Groups

Our groups are kept small (5 people maximum) to ensure that our tours are as unobtrusive as possible.

3
Local Guides

We train and employ exclusively local guides who are friendly and speak excellent English. These guides are almost always from underprivileged communities and are thus able to give accurate insight into local life.

4
Dress Code

We have a strict dress code and will turn away any customers dressed in a way that might offend residents (i.e. no tank tops, low-cut shirts, shorts, etc.).

5
Tours on Foot

All of our tours through Dharavi are walking tours.

6
Continous Communication

We communicate regularly with the community to ensure that there are no issues with the tours. This happens informally as our staff is always in the community and formally through interviews.